Support

Help with Trading Simulator, a paper-trading app that does not execute real trades or hold real money or securities.

Market data is not loading

Check your internet connection, reopen the app, and pull down to refresh. When live data is unavailable, trading is temporarily disabled so an outdated price cannot be used.

Charts are still loading

Recently viewed charts may load from the device cache. A chart that has not been cached needs an internet connection and may take a moment to appear.

Reset the paper account

Open Account in the app and choose Reset Paper Account. This clears simulated positions and activity and restores the paper account to its starting state after the change syncs.

Data deletion or other help

Use the developer contact shown on the app’s App Store product page. Include a short description of the issue and, for a deletion request, the device details requested there. Never include passwords or financial account information.

Privacy

Read the Privacy Policy to learn what information the app stores and how it is used.